Wangjing LLC · CUSTOMER INFORMATION
Shipping Policy
Ready-to-wear Order Processing
Quote requests are reviewed within one business day. Paid orders are processed within 1–3 business days. Business days exclude weekends and US public holidays.
Order processing takes 1–3 business days after your Stripe invoice is paid. An enquiry is not a confirmed order and does not reserve inventory. We do not substitute items without your agreement.
Shipping Destinations
We accept delivery enquiries within the 50 United States and Washington, DC. Address eligibility and any destination-specific limitations are checked before acceptance. International delivery is not currently offered.
Shipping Fees
Standard US shipping is free, with no minimum spend. Any applicable sales tax is shown in the final written quotation before you agree to purchase. We will not add a charge to a confirmed order without your agreement.
Ready-to-wear Estimated Delivery Times
Standard US delivery is estimated at 3–7 business days after dispatch, for a total estimated delivery time of 4–10 business days after your Stripe invoice is paid. Business days exclude weekends and US public holidays. These are estimates, not guaranteed arrival dates. Processing and carrier transit are separate stages. We will explain any known longer lead time, including remote destinations, before acceptance.
Tracking Information
When your parcel is dispatched, we provide its carrier and available tracking details. If tracking has not updated, contact support with your order reference so we can investigate.
Lost or Damaged Packages
Contact us if an item arrives damaged, is incorrect or has not arrived. Include your order reference and a description; photographs of damage and packaging can help. Keep the packaging while we assess the issue.
If we cannot meet an agreed dispatch date, we will explain the delay and ask whether you accept the revised arrangement or prefer to cancel the undelivered items for a refund of any amount paid. We will not treat silence as agreement to an indefinite delay.
Contact Support
Contact email: wangjingllc@gmail.com
Contact phone: +1 725-261-6948. Include your order reference and delivery ZIP code. For return instructions, see our Return & Refund Policy.
Bespoke cheongsams & suits
Made-to-order production takes 3–7 days after your Stripe invoice is paid and your measurements, fabric and design have been approved. Shipping is separate: standard US transit is estimated at 3–7 business days after dispatch. We confirm your expected dispatch and arrival dates in the final quote.
The ready-to-wear 1–3 business-day processing estimate does not apply to bespoke garments. For mixed requests, we confirm whether items ship together or separately before you pay.